FAQs

General Questions

Are the products certified and tested?

Currently, there is no Australian Standard for Lithium-Ion batteries. However,
our products are tested and certified to meet European Standards.
Specifically, our Lithium-Ion Fire Extinguishers comply with EN 3-7-2004, and
our Lithium-Ion Fire Blankets meet EN 13501-2018 standards. These
certifications ensure the highest quality and safety of our products.

Can I use the equipment for other types of fires?

No, our equipment is specifically designed for lithium-ion fires only. It is not suitable for other types of fires, as the unique nature of lithium-ion battery fires requires specialised handling and extinguishing methods.

Is training required to use the products?

No formal training is required to use lithium-ion fire extinguishers and fire blankets. However, we recommend reviewing the usage diagrams provided with the products to familiarize yourself with proper usage in case of an emergency.

Whatis the warranty on the products?

All products come with 12-month warranty.

Do you ship internationally?

We currently only ship to Australia and New Zealand.

CanI get bulk discounts for custom solutions?

Yes, we offer bulk discounts for commercial orders over 100 units. For large-scale orders, please contact our sales team to discuss pricing and custom solutions tailored to your needs.

How long does shipping take?

We stock our products locally in Sydney. Orders are shipped within 24 hours of purchase. Delivery times depend on your location within Australia and New Zealand. Shipping times may vary based on your region, but we strive to ensure fast and reliable delivery.

How should I store and maintain EV Fire Equipment?

Storage - Lithium-Ion Fire Extinguishers

  • Location: Store lithium-ion fire extinguishers in a visible, easily
    accessible location. Avoid obstructing them with furniture or other
    items.
  • Temperature: Keep extinguishers in a temperature-controlled
    environment (avoid extreme heat or cold). Ideal temperatures are
    between 32°F (0°C) and 120°F (49°C). Extreme temperatures can
    affect the pressure gauge and performance.
  • Mounting: Mount fire extinguishers securely on the wall or place them
    in designated brackets as per AS2444.
  • Ensure the handle and nozzle are pointing outward for easy access in
    an emergency.
  • Visibility: Ensure that the extinguisher is clearly visible with
    appropriate signage to indicate its location as per AS2444.
  • Avoid Exposure to Moisture: Store the extinguisher in a dry area to
    avoid corrosion, especially for metal-bodied extinguishers.

Maintenance - Lithium-Ion Fire Extinguishers

  • Regular Inspections: Check the pressure gauge regularly to ensure it's within the operational range (green zone). Inspect the extinguisher for any damage, rust, or leaks.
  • Seal and Pin: Ensure the safety pin is in place and the seal is intact. If the seal is broken, replace the extinguisher or service it immediately.
  • Condition: Look for any dents, rust, or physical damage that may affect its functionality. If damaged, replace the extinguisher.
  • Expiration: Check the expiration date and replace the extinguisher when it expires, even if it hasn’t been used.
  • Professional Servicing: Have the extinguisher professionally serviced and inspected at least once a year.

Storage - Lithium-Ion Fire Blankets

  • Location: Store fire blankets in an easily accessible location near potential fire hazards, such as kitchens or workshops. They should be mounted in a visible and clear location for quick access in an
    emergency.
  • Wall Mounting: Most fire blankets come with a mounting case or bracket. Install it securely on the wall, making sure the blanket can be quickly removed when needed.
  • Avoid Obstruction: Ensure the blanket is not covered by other items or stored in a place where it can be accidentally damaged or obstructed.

Maintenance - Lithium-Ion Fire Blankets

  • Regular Inspections: Inspect the blanket regularly for any signs of wear, tears, or damage. If damaged, replace it immediately.
  • Cleanliness: Lithium-Ion Fire blankets should be kept clean and free from dirt, debris, and any contaminants that could affect their performance. Always follow the manufacturer's instructions for cleaning.
  • Condition Check: Ensure the blanket is not folded incorrectly or stored in a way that could damage its fibers. The blanket should always be in a state where it can be deployed immediately in an emergency.
  • After Use: If a fire blanket has been used, replace it with a new one as they are designed for single-use.

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